Content about American Customer Satisfaction

February 26, 2013
Rite Aid tops drug chains in customer satisfaction, as Publix, Target, Costco lead among supermarkets, mass, clubs

Several pharmacy retailers got top place in a recent consumer satisfaction survey.

February 22, 2012
Publix leads in customer satisfaction

Publix was one of the highest-ranked brick-and-mortar retailers in a report released Tuesday by the American Customer Satisfaction Index.

April 25, 2011
Publix rolling with service advantage

A weak job market and enduring housing challenges in Florida weren’t enough to derail the onward march of Publix last year as the state’s leading supermarket chain expanded its total store count, grew same-store sales and ended the year with record results. 


February 15, 2011
Publix, Walgreens deliver highest customer satisfaction scores

Customer satisfaction as measured by the American Customer Satisfaction Index has not improved since the middle of 2009, and on Tuesday it registered its biggest drop in two years; for fourth quarter 2010, the index fell 0.5% to 75.3.

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