Sears is striving to help customers get healthy with a series of innovations that integrate in-store and online fitness retailing. A key component of the initiative is its “Fitness Flagship” store-within-a-store concept.
Retailers have always been about enhancing the shopping experience, but there are two factors this year that really should underscore the importance in that customer focus. Differentiating a retail shopping trip by experience is a lot friendlier to the margins because a shopper willing to trade on shopping experience also is willing to spend a little more. And with the proliferation of social media and apps for smartphones and tablets, there has never been a more efficient means to target a message to a shopper who is physically in the aisles and making a purchase decision than today.
Research results released Tuesday by Temkin Group, which rates the customer experience of 206 large companies across 18 industries, showed that only eight companies deliver excellent customer experience.
The regulatory review of the Express Scripts-Medco merger now is in its final stages, and with the clock ticking down to that 30-day deadline, you can expect a full court-press from retail pharmacy interests looking to block the deal.
Representatives of the CVS Caremark Charitable Trust, a private foundation created by CVS Caremark, kicked off a "Day of Giving" on Tuesday by surprising several nonprofits with the grant funding they had requested.
CVS Caremark has announced the appointment of Larry Burton as SVP government affairs, effective Feb. 27, bringing more than 30 years of experience in strategy development, public policy and government affairs to the company.
Supervalu-owned Jewel-Osco has announced that it will celebrate Black History Month this February with its 13th annual “A Taste of Black History” program, a monthlong initiative to honor the contributions of Jewel-Osco’s African-American vendors and help them build on their success in the retail food business.
Johnson & Johnson Consumer Cos. last week voluntarily recalled from retailers one lot of Aveeno Baby Calming Comfort lotion that was distributed in Alabama, Arkansas, Florida, Georgia, Kansas, Louisiana, Mississippi, Tennessee and Texas.
Mead Johnson Nutrition CEO Stephen Golsby on Thursday announced that the company will be deploying a significant ad campaign to recapture any lost trust among moms because of an Enfamil "pull-and-hold" in December.
Pfizer is partnering with a division of Johnson & Johnson and a charity organization to launch an initiative to award funding to projects designed to improve the diagnostic identification and tracking of Alzheimer's disease.