The predictability of the chain store shopping experience has long been both a strength and weakness. The quality and experience may be predictably good, but can a shopper have a warm relationship with a store that treats everyone the same?
Walgreens over the weekend officially launched its customer loyalty program, which since Sept. 6 has garnered more than 1 million customers during an online-only, early-enrollment period.
Walgreens on Thursday announced that customers can begin online enrollment into its new customer loyalty program, Balance Rewards.
Details of Walgreens' new loyalty card — Balance Rewards — that's debuting next month were revealed in a New York Times report.
“The true ambassadors for the brand.” That’s how Walgreens president and CEO Greg Wasson now describes the company’s 244,000 employees.
Walgreens announced several executive appointments Monday, which included naming a former United Airlines executive to the post of chief customer experience officer.