Content about J. D. Power and Associates

February 6, 2013
J.D. Power and Associates: Roche Diabetes's Accu-Chek products scored highest in satisfaction in survey

Adults living with diabetes in the United States reported highest satisfaction using Roche Diabetes Care's Accu-Chek products compared with other blood-glucose-meter manufacturers, according to the inaugural J.D. Power and Associates 2012 Blood Glucose Meter Satisfaction Study.

September 27, 2012
Survey: More and more pharmacy patients can't get satisfaction through mail order

Satisfaction among customers using mail-order pharmacies to fill their prescriptions continued to decline, falling significantly below customer satisfaction with brick-and-mortar pharmacies, according to the J.D. Power and Associates "2012 U.S. Pharmacy Study" released Thursday.

February 23, 2011
Health Mart recognized as a J.D. Power 2011 Customer Service Champion

Health Mart, McKesson’s network of more than 2,700 independently owned pharmacies, on Tuesday announced that the franchise was recognized in the J.D. Power "2011 Customer Service Champions" report.

October 10, 2010
Indies rated tops in satisfaction survey

U.S. consumers are paying more heed to the cost of medicines, health-and-beauty aids and other...

September 23, 2010
Drug stores' success relies on customer service

In the never-ending battle for customer loyalty, independents rule and service is still king....

September 22, 2010
J.D. Power and Associates' pharmacy study addresses cost, customer service

J.D. Power and Associates' release of its annual national pharmacy study on Wednesday underscored customers'...

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