Content about J.D. Power and Associates

March 8, 2013
Glucose meter sales follow diabetes increase

Sales of glucose meters were slightly up over the holidays, reaching $67.7 million for the 12 weeks ended Dec. 30 across U.S. multi-outlets, according to SymphonyIRI Group data.

February 6, 2013
J.D. Power and Associates: Roche Diabetes's Accu-Chek products scored highest in satisfaction in survey

Adults living with diabetes in the United States reported highest satisfaction using Roche Diabetes Care's Accu-Chek products compared with other blood-glucose-meter manufacturers, according to the inaugural J.D. Power and Associates 2012 Blood Glucose Meter Satisfaction Study.

January 31, 2013
NCPA and three Oregon legislators push for greater oversight, transparency of PBMs

The National Community Pharmacists Association urged Oregon state lawmakers to pass a series of bills that would "collectively reduce red tape for pharmacists caring for patients, give consumers greater pharmacy choice at no extra cost, and keep more revenue within the state."

September 27, 2012
Survey: More and more pharmacy patients can't get satisfaction through mail order

Satisfaction among customers using mail-order pharmacies to fill their prescriptions continued to decline, falling significantly below customer satisfaction with brick-and-mortar pharmacies, according to the J.D. Power and Associates "2012 U.S. Pharmacy Study" released Thursday.

September 20, 2011
Study: Pharmacy customers expect shorter wait times, more services

Customers have higher expectations of shorter wait times and expect more from the pharmacist and pharmacy staff, according to a new survey released Tuesday by J.D. Power and Associates.

July 29, 2011
McKesson's rollout of enhanced solutions will benefit from strong Q1

A little less than a month following the company's IdeaShare 2011 conference held in San Francisco, McKesson reported a strong first-quarter headwind that will help support many of the initiatives announced at the show, particularly for its Health Mart independent pharmacy group.

March 7, 2011
Winn-Dixie regains lost ground with new pharmacy, design efforts

Nothing shows a retailer that its revitalization efforts are working quite like a thumbs-up from customers. For Winn-Dixie Stores, that vote of confidence came in mid-February, when its pharmacy business was among 40 U.S. companies honored as 2011 “customer service champions” by J.D. Power and Associates.

February 23, 2011
Health Mart recognized as a J.D. Power 2011 Customer Service Champion

Health Mart, McKesson’s network of more than 2,700 independently owned pharmacies, on Tuesday announced that the franchise was recognized in the J.D. Power "2011 Customer Service Champions" report.

February 4, 2011
Sam's Club pharmacies offer customers free Rx checkup

Sam's Club pharmacies, which ranked highest among retailers in the prescription ordering and pickup process category in the J.D. Power and Associates 2010 U.S. National Pharmacy Study, is expanding its services this month.

December 10, 2010
Target shows it is on health, wellness track

Target’s pharmacy division got a big boost early this month when the Industrial Designers Society of America named its ClearRx bottle for prescription drugs the Design of the Decade. The award — coupled with another J.D. Power customer satisfaction award earlier this year — are affirmation that the 1,752-store big-box giant is on the right track as it renews its niche in health and wellness.

October 10, 2010
Indies rated tops in satisfaction survey

U.S. consumers are paying more heed to the cost of medicines, health-and-beauty aids and other...

September 23, 2010
Drug stores' success relies on customer service

In the never-ending battle for customer loyalty, independents rule and service is still king....

September 22, 2010
J.D. Power and Associates' pharmacy study addresses cost, customer service

J.D. Power and Associates' release of its annual national pharmacy study on Wednesday underscored customers'...

September 21, 2010
Good Neighbor Pharmacy gets top marks in customer satisfaction

A network of independent pharmacies across the United States got the highest customer service rating...

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