Content about Rick Millard

September 27, 2012

Survey: More and more pharmacy patients can't get satisfaction through mail order

Satisfaction among customers using mail-order pharmacies to fill their prescriptions continued to decline, falling significantly below customer satisfaction with brick-and-mortar pharmacies, according to the J.D. Power and Associates "2012 U.S. Pharmacy Study" released Thursday.

September 20, 2011

Study: Pharmacy customers expect shorter wait times, more services

Customers have higher expectations of shorter wait times and expect more from the pharmacist and pharmacy staff, according to a new survey released Tuesday by J.D. Power and Associates.