A new report by social media software maker Conversocial examined the customer service offerings of the 10 most loved and most hated retailers in the United States, and how these retailers are meeting the challenge of delivering great social media experiences for their customers.
With the holiday season just around the corner, Sears Holdings is aiming to make shopping more rewarding by offering five times the Shop Your Way Rewards points — equal to 5% back — on all qualifying purchases.
Kmart parent company Sears Holdings has named William Phelan as acting CFO, replacing Michael Collins, currently SVP and CFO, who resigned last week to pursue another opportunity, the company reported in a Securities and Exchange Commission filing.
Kmart parent company Sears Holdings reported a first-quarter net loss of $170 million, or $1.58 per diluted share, in line with the company's expectations for a net loss in the range of $145 million to $195 million, or between $1.35 and $1.81 per diluted share.
Sears Holdings will host its annual meeting on May 4, and attendees likely will want to know how the company plans to improve sales and return to profitability under the leadership of its new CEO, Lou D’Ambrosio.