Content about Temkin Group

March 19, 2013

Sam's Club and Amazon rank top among customers in terms of experience

Based on a study of 10,000 U.S. consumers, Sam's Club and Amazon earned the top spots in the retail sector of the "2013 Temkin Experience Ratings," the Temkin Group announced Tuesday.

June 27, 2012

Retailers earn top marks for customer service

Publix, Hy-Vee, H-E-B, Sam's Club, Winn-Dixie, ShopRite and Giant Eagle were among the highest-rated companies for customer service, according to new research from the Temkin Group.

March 28, 2012

Report confirms strong connection between customer experience, loyalty

Customer experience is highly correlated to loyalty in both the United States and the United Kingdom, according to a new report by Temkin Group.

March 20, 2012

Sam's Club leads in customer loyalty rankings

Sam's Club has the most loyal customers, according to a new study by the Temkin Group.

February 15, 2012

Survey: Sam's Club, Publix top in customer experience

Research results released Tuesday by Temkin Group, which rates the customer experience of 206 large companies across 18 industries, showed that only eight companies deliver excellent customer experience.

April 4, 2011

Retailers are king of customer experience

Retailers rank among the highest for their customer service, according to a new report by the Temkin Group.