Based on a study of 10,000 U.S. consumers, Sam's Club and Amazon earned the top spots in the retail sector of the "2013 Temkin Experience Ratings," the Temkin Group announced Tuesday.
Publix, Hy-Vee, H-E-B, Sam's Club, Winn-Dixie, ShopRite and Giant Eagle were among the highest-rated companies for customer service, according to new research from the Temkin Group.
Customer experience is highly correlated to loyalty in both the United States and the United Kingdom, according to a new report by Temkin Group.
Sam's Club has the most loyal customers, according to a new study by the Temkin Group.
Research results released Tuesday by Temkin Group, which rates the customer experience of 206 large companies across 18 industries, showed that only eight companies deliver excellent customer experience.
Retailers rank among the highest for their customer service, according to a new report by the Temkin Group.