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Opinion

Blogs and opinion pieces on the trends and news in the retail pharmacy industry.

Raising the bar on inclusion efforts

David Orgel looks at how retailers set high standards for diversity and inclusion in the past year — and the importance of continuing this focus.

Adapting to thrive: Retailers that focus on innovation will succeed

GMDC|Retail Tomorrow president and CEO Patrick Spear discusses how retailers can adapt to consumer needs to build loyalty throughout the pandemic and beyond.

With the new year looming, David Orgel urges retailers to forget about predicting the future and focus instead on essential strategies.

DSN editor in chief Seth Mendelson discusses the launch of Amazon pharmacy and what it means for the industry.

First Databank's Dr. Charles Lee discusses how pharmacists can help patients better understand their health — and be more adherent as a result.

DSN editor in chief Seth Mendelson discusses a chat he had with a pharmacist, who said that throughout the pandemic, patients have increasingly sought counseling about health care-related questions.

This month, David Orgel takes a look at how retailers continue to broaden their health initiatives to meet a wider range of consumer needs.

Crossmark's Kristen Abreu discusses how retailers can still make Black Friday a success while keeping customers' safety and convenience needs in mind.

Honesty and empathy are the lifeblood of the best supplier-retailer relationships.

In his monthly column, David Orgel discusses the new retail imperative, which is to provide excitement and enhanced solutions — alongside safety — to customers.

In his monthly column, David Orgel looks at how tough times for consumers means retailers have an opportunity to strengthen their customer relationships by supporting shoppers.

In his latest column, David Orgel says that it’s time for retailers across food and drug to accelerate their capabilities with new investments and initiatives.

LexisNexis Risk Solutions' Craig Ford discusses the ways that pharmacists on the front lines of the COVID-19 pandemic have demonstrated everyday heroism.

Hamacher Resource Group's Dave Wendland highlights how taking a moment before reacting in times of stress can help reveal the best way to move forward.

CHPA's Scott Melville discusses how the organization is updating its branding to reflect its ongoing evolution as the industry grows and changes.

David Orgel discusses the opportunity retailers have to support consumer behaviors around health and nutrition that have changed as a result of the COVID-19 pandemic.

Dan Mack discusses how the COVID-19 pandemic has made speed, experimentation and agility imperatives for companies who want to succeed and deliver on customer expectations.

NACDS president and CEO Steve Anderson offers a statement on racism and discusses how the organization is committing itself to diversity and inclusion efforts to help members better serve their team members and communities.

Columnist David Orgel discusses the ways that COVID-19 has seen retailers hone their skills in crisis operations and why they must retain these capabilities for the future.

David Orgel discusses how the COVID-19 pandemic has created new preparedness imperatives within retail, as well as new ways of interacting with customers and communities.

Dan Ochwat examines how COVID-19 has led retailers and suppliers to get creative about connecting virtually in the wake of several postponed or canceled industry events.

Pharmacogenomics pharmacist Adrijana Kekic outlines what pharmacogenomics testing can mean for patients and pharmacy practice.

DSN editor in chief Seth Mendelson highlights how retailers are working to keep the in-store experience as painless as possible in trying times.

DSN editor in chief Seth Mendelson discusses experiences people are having in stores — which have largely been positive, even if multiple visits were necessary.

DSN editor in chief Seth Mendelson discusses how retailers are still managing to deliver on the necessities during a pandemic.

Dan Ochwat, executive editor of DSN sister publication Store Brands, discusses how the COVID-19 pandemic is forcing retailers to focus on what is vital.

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