AllianceRx Walgreens Prime Survey uncovers medication management habits

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AllianceRx Walgreens Prime Survey uncovers medication management habits

By David Salazar - 12/06/2018
A recent survey commissioned by home delivery and specialty pharmacy AllianceRx Walgreens Prime is uncovering how patients manage their prescriptions — and steps they can take to make the task easier.

Though the survey found that 57% of adults said they take prescription medicine regularly, it also found that 48% said they found it somewhat to very frustrating — nearly as many said they found doing taxes somewhat or very frustrating. Additionally, the survey found an interest in being proactive, with 52% of respondents noting they’re likely to start in October or November to avoid issues around new health insurance benefits that start Jan. 1. And 41% said they had already signed up for text or email notifications from their pharmacy.

"The survey results affirm steps we are already taking to make life easier for our patients," said John Stephens, vice president of transformation and strategy at AllianceRx Walgreens Prime. "We recently improved our website to allow patients convenient, 24-hour access to order refills and track orders. We're also increasing staff and expanding hours of operations to get our patients their medicine during the new year."

In light of the survey results, AllianceRx recommended taking the following five steps to improve the experience of managing prescriptions easier:

  1. Use online tools — AllianceRx Walgreens Prime noted that its website allows patients to manage their prescriptions;

  2. Ask pharmacists about prior authorizations — If prior authorizations are required, the pharmacy might need new insurance information to update financial assistance and co-pay info;

  3. Ask health plans about medication coverage — Checking how medication coverage might change in a new plan year can help with planning copay costs;

  4. Ask doctors about appointments — Keeping in contact with physicians about prescription refills can make scheduling necessary appointments easier; and

  5. Ask doctors to verify the pharmacy they e-prescribe — Patients can verify with their doctor which pharmacy is listed on their record and make necessary updates.

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