Walmart enhances pharmacy customer experience

BENTONVILLE, Ark. — Walmart has taken steps to greatly enhance the experience of its pharmacy customers, providing easy refills and an ability to “skip the line.”

Regarding easy refills, after a one-time setup, customers can quickly refill prescriptions, track order status and view pricing and pickup details via the Walmart app.

Once their order has been placed, customers can use new express lanes for easy pickup. Completing the transaction then requires three steps:

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  Open the Walmart app and tap “prescription ready for pickup.” Enter a PIN or use Touch ID to activate the camera.


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  Scan the code displayed at the register, connecting the app.


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  Associate delivers the prescription and it’s done: The payment is processed via Walmart Pay and an eReceipt will be sent to the app and can be viewed at any time.

“What our Pharmacy business is likely most well-known for is our $4 prescription program that has saved our customers nearly $5 billion,” said Paul Beahm, senior vice president, Walmart Health and Wellness Operations. “Starting today, we’ll be known for saving them more than just money. By developing and combining the best of our app with a service that our customers depend on daily, we’re driving change that makes living better easier.”

These new capabilities will begin rolling out at Walmart in March and are anticipated to be available in nearly all of Walmart’s 4,700 stores by fall.

Walmart also announced it improved it created a faster, easier experience for its money services as well.