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MinuteClinic launches telehealth Video Visits

MinuteClinic, CVS Health’s retail clinic arm, is introducing a new virtual health care offering for patients with minor illnesses and injuries, skin conditions and other wellness needs. Dubbed MinuteClinic Video Visits, the telehealth offering announced Wednesday will provide patients with access to healthcare services 24 hours a day, seven days a week from their mobile device, the company said.

“We’re excited to be able to bring this innovative care option to patients,” CVS Health executive vice president and chief medical officer Troyen Brennan said. “At CVS Health, we’re committed to delivering high-quality care when and where our patients need it and at prices they can afford. Through this new telehealth offering, patients now have an additional option for seeking care that is even more convenient for them.”

MinuteClinic has been testing telehealth in recent years. During the initial phase of testing, a CVS Health study found that 95% of patients who opted to receive a telehealth visit were highly satisfied with the quality of care they received, and 95% of patients were satisfied with the convenience of using the telehealth service and the overall telehealth experience.

Working with virtual care company Teladoc and using Teladoc’s technology platform, CVS Health said patients ages 2 years old and older can receive care via a MinuteClinic Video Visit that they can initiate through the CVS Pharmacy app. Patients who fill out a health questionnaire are matched to a board-certified health care provider licensed in their state, who will review the questionnaire with the patient’s medical history, and go on to conduct a virtual visit.

“As we continue to move the capabilities of virtual care forward, this is an exciting advancement,” said Teladoc CEO Jason Gorevic. “CVS Health’s expansion of their health care model to include video visits brings even more care delivery options to patients and Teladoc is proud to work with them on this offering.”

During a MinuteClinic Video Visit, the provider will assess the patient’s condition and determine the appropriate course of treatment following evidence-based clinical care guidelines. For patients whose treatment plans require a prescription, the provider will submit the prescription to the patient’s preferred pharmacy. The provider also can recommend a patient to a local healthcare provider if they determine the patient should be seen in person or requires follow-up care or testing.

The fee for a MinuteClinic Video Visit is $59. Credit card or debit card payments are accepted and CVS Health said insurance coverage is expected in the coming months.

The service currently is available in nine states — Arizona, California, Florida, Idaho, Maine, Maryland, Mississippi, New Hampshire and Virginia — and Washington, D.C., and is expected to be available nationwide, where allowed, by the end of 2018.
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