Video: CVS Health discusses new models for patient engagement

In a conversation with Drug Store News, Sri Narasimhan, vice president, head of enterprise, customer experience and insights, at CVS Health, emphasized the link between consumer trust, satisfaction and health outcomes. Drawing on findings from a recent CVS white paper, Narasimhan explained how consistent, reliable experiences—particularly in pharmacy settings—improve medication adherence, reduce ER visits and lower healthcare costs. Ultimately, he said, improving healthcare experiences isn't just good business, it’s essential for better public health.

Watch the discussion in the link above.