[Read more: Amazon to acquire One Medical for $3.9B]
He added, "We believe that improving both the occasional and ongoing engagement experience is necessary to making care dramatically better. We also believe that customers should have the agency to choose what works best for them. Amazon Clinic is just one of the ways we’re working to empower people to take control of their health by providing access to convenient, affordable care in partnership with trusted providers. Our new healthcare store lets customers choose from a network of leading telehealth providers based on their preferences. Every telehealth provider on Amazon Clinic has gone through rigorous clinical quality and customer experience evaluations by Amazon’s clinical leadership team."
Ayogu pointed out that Amazon Clinic is simple and easy to use. To get started, customers select their condition, then choose their preferred provider from a list of licensed and qualified telehealth providers. Next, they complete a short intake questionnaire. Customers and clinicians then directly connect through a secure message-based portal, giving customers the flexibility to message their clinician when it’s most convenient for them—anytime, anywhere. After the message-based consultation, the clinician will send a personalized treatment plan via the portal, including any necessary prescriptions to the customer’s preferred pharmacy.
"Virtual care isn’t right for every problem—and if we think that may be the case, we will let you know upfront, before you connect with a provider. Our goal is to make sure you get the care that’s right for you," said Ayogu.
[Read more: Amazon unveils Buy with Prime]
For customers, the cost of consultations will vary by provider and includes ongoing follow-up messages with their clinician for up to two weeks after the initial consultation. Amazon Clinic does not yet accept insurance. If a prescription is part of treatment, Amazon Clinic customers may select any pharmacy to fill it, including Amazon Pharmacy, Amazon’s full-service online pharmacy that offers 24/7 access to pharmacists and fast, free delivery of prescription medications. Similar to a traditional doctor’s visit, the cost of any medication prescribed is not included in the cost of the visit, but customers may use their insurance to pay for medications.
"Initially available in 32 states, Amazon Clinic is a convenient virtual care option that offers up-front pricing, and treatment within hours, instead of days—helping customers achieve better health. Welcome to easy-to-use, effective care for common health conditions," Ayogu said.
[Read more: How to beat Amazon at its own game]
For more information visit here.