Opinion

How can retailers capture growth in consumer health care?
While shoppers navigate inflation, there remains pockets of omnichannel opportunity in consumer health care.
Patient-centered services is one way to improve health outcomes
Nicholas Turos, vice president of business development at Babson Diagnostics, discusses making blood testing more convenient and accessible.

QR codes: The key to unfiltered customer feedback
Nihal Advani, founder and CEO of QualSights, takes a look at how QR codes can be an efficient method of gathering customer satisfaction data for retailers and retail pharmacies.
Make promotions more impactful during illness uncertainty
Brad Pope, head of customer success at Kinsa, explains how retailers can realize the total potential of promotions.
Retail health clinics play larger role in consumer health care
DSN editor and chief Nigel F. Maynard reviews how the retail pharmacy industry needs to plan for the next chapter in its storyline.
Reenergizing e-commerce strategies
Columnist David Orgel emphasizes how enhancing customer experiences is essential amid changing shopper behaviors.
Supporting employees with the right tools for every customer interaction
Data and AI enable adaptability and more personalization for heightened customer experiences.
How to beat Amazon at its own game
Amazon is a force, but a tried-and-true strategy of differentiation could help retail pharmacy compete.
Retailers retool loyalty efforts for new era
In his latest column, David Orgel looks at retailers’ refashioned loyalty effort strategies that include tying into inflation and leveraging personalization.
A new look at Gen Z consumers and employees
From health preferences to career intentions, columnist David Orgel writes about how Gen Z’s evolving perspectives provide new opportunities for retailers.

How can retailers capture growth in consumer health care?