Opinion

Patient-centered services is one way to improve health outcomes
Nicholas Turos, vice president of business development at Babson Diagnostics, discusses making blood testing more convenient and accessible.
QR codes: The key to unfiltered customer feedback
Nihal Advani, founder and CEO of QualSights, takes a look at how QR codes can be an efficient method of gathering customer satisfaction data for retailers and retail pharmacies.

INSIGHTS AND PERSPECTIVES
Make promotions more impactful during illness uncertainty
Brad Pope, head of customer success at Kinsa, explains how retailers can realize the total potential of promotions.
In this Issue
Retail health clinics play larger role in consumer health care
DSN editor and chief Nigel F. Maynard reviews how the retail pharmacy industry needs to plan for the next chapter in its storyline.
Opinion
Reenergizing e-commerce strategies
Columnist David Orgel emphasizes how enhancing customer experiences is essential amid changing shopper behaviors.
In this Issue
Supporting employees with the right tools for every customer interaction
Data and AI enable adaptability and more personalization for heightened customer experiences.
In this Issue
How to beat Amazon at its own game
Amazon is a force, but a tried-and-true strategy of differentiation could help retail pharmacy compete.
INSIGHTS AND PERSPECTIVES
Retailers retool loyalty efforts for new era
In his latest column, David Orgel looks at retailers’ refashioned loyalty effort strategies that include tying into inflation and leveraging personalization.
Opinion
A new look at Gen Z consumers and employees
From health preferences to career intentions, columnist David Orgel writes about how Gen Z’s evolving perspectives provide new opportunities for retailers.
Opinion
Talking to consumers about price and availability
Columnist David Orgel discusses how retailers need to communicate with empathy in the face of ongoing inflation and supply chain challenges.
In this Issue
Retail brands now face rising expectations to deliver omnichannel customer experiences
Brian Lannan, vice president of retail experience at Avtex, discusses how to build a strong omnichannel retail strategy.
Opinion
Building strategies around local products
In his latest column, David Orgel points out how from sustainability to customer experience, retailers are finding reasons to advance the local trend.
PHARMACY
Test to treat: Pharmacists nationwide need to have prescriptive authority for COVID-19 antivirals
The program can provide access to lifesaving treatments, and allowing pharmacists to prescribe and dispense will make it more effective and accessible for millions of Americans.
In this Issue
Rising to the occasion: As competitors muddy the field, retail pharmacy must remain focused on its differentiator
In his latest column, DSN editor and chief Nigel Maynard points to retail pharmacy’s biggest advantage in its arsenal of tools when competing with rivals.

Blogs and opinion pieces on the trends and news in the retail pharmacy industry.