Opinion

Nihal Advani, founder and CEO of QualSights, takes a look at how QR codes can be an efficient method of gathering customer satisfaction data for retailers and retail pharmacies.

Brad Pope, head of customer success at Kinsa, explains how retailers can realize the total potential of promotions.

DSN editor and chief Nigel F. Maynard reviews how the retail pharmacy industry needs to plan for the next chapter in its storyline.

Columnist David Orgel emphasizes how enhancing customer experiences is essential amid changing shopper behaviors.

Data and AI enable adaptability and more personalization for heightened customer experiences.

Amazon is a force, but a tried-and-true strategy of differentiation could help retail pharmacy compete.

In his latest column, David Orgel looks at retailers’ refashioned loyalty effort strategies that include tying into inflation and leveraging personalization.

From health preferences to career intentions, columnist David Orgel writes about how Gen Z’s evolving perspectives provide new opportunities for retailers.