INSIGHTS AND PERSPECTIVES

Data and AI enable adaptability and more personalization for heightened customer experiences.

In his latest column, DSN editor and chief Nigel Maynard points out how retail pharmacy expanded its scope during the pandemic, but sees its greatest impact at the state level.

Amazon is a force, but a tried-and-true strategy of differentiation could help retail pharmacy compete.

In his latest column, David Orgel looks at retailers’ refashioned loyalty effort strategies that include tying into inflation and leveraging personalization.

Precision, personalization and proactive analysis can prevent adverse drug events and help save lives.

DSN editor and chief Nigel Maynard discusses a study on the direct and indirect implications for retail pharmacy and the push toward health care.

From health preferences to career intentions, columnist David Orgel writes about how Gen Z’s evolving perspectives provide new opportunities for retailers.

Columnist David Orgel discusses how retailers need to communicate with empathy in the face of ongoing inflation and supply chain challenges.

Brian Lannan, vice president of retail experience at Avtex, discusses how to build a strong omnichannel retail strategy.

In his latest column, David Orgel points out how from sustainability to customer experience, retailers are finding reasons to advance the local trend.

The program can provide access to lifesaving treatments, and allowing pharmacists to prescribe and dispense will make it more effective and accessible for millions of Americans.

This month, columnist David Orgel addresses the impact of retail checkout technology on staffing, hiring and retaining associates.