INSIGHTS AND PERSPECTIVES

Align reimbursement to expanded role of pharmacists
The industry is moving to more value-based reimbursement with community pharmacy playing an increasingly important role.
Invest in pharmacists to improve patient outcomes
To best address social determinants of health and improve the health of low-income patients, start with pharmacists.

INSIGHTS AND PERSPECTIVES
Disease prevention-as-a-service: Bringing better health directly to consumers
Vish Kulkarni of Rockley Photonics explains how wearable devices could play a larger role in preventing viruses, such as COVID-19 from growing to severe status unnoticed.
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INSIGHTS AND PERSPECTIVES
Part 3: Dan Mack discusses blind spots hindering organization alignments
In the final interview of the series, Drug Store News editor-in-chief Nigel Maynard talks with Dan Mack about his latest book.
PHARMACY
IQVIA's Long sizes up pharmacy trends in DSN webinar
Doug Long discussed where we are with COVID-19, cough, cold and flu, and RSV, medical claims, telehealth, channels of trade, generics, biosimilars and opioids.
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INSIGHTS AND PERSPECTIVES
Dan Mack talks blind spots that hinder supplier retail partnerships
Drug Store News Editor-in-Chief Nigel Maynard talks with Dan Mack about his latest book, "Look Closer: Ideas on Reexamining and Eliminating Personal, Relational, and Organizational Blind Spots."
INSIGHTS AND PERSPECTIVES
Watch DSN: Walgreens’ Ulrich highlights role pharmacists play in patient care
DSN spoke with Walgreens’ Brad Ulrich about how the retailer is helping its pharmacists better serve patients.
INSIGHTS AND PERSPECTIVES
Participation push: How retail pharmacies can innovate clinical trials
CVS Health Clinical Trial Services was launched in 2021 with the goal of developing and executing a community-centric model for clinical trials.
PHARMACY
Patient-centered services is one way to improve health outcomes
Nicholas Turos, vice president of business development at Babson Diagnostics, discusses making blood testing more convenient and accessible.
Opinion
QR codes: The key to unfiltered customer feedback
Nihal Advani, founder and CEO of QualSights, takes a look at how QR codes can be an efficient method of gathering customer satisfaction data for retailers and retail pharmacies.
INSIGHTS AND PERSPECTIVES
Make promotions more impactful during illness uncertainty
Brad Pope, head of customer success at Kinsa, explains how retailers can realize the total potential of promotions.
In this Issue
Retail health clinics play larger role in consumer health care
DSN editor and chief Nigel F. Maynard reviews how the retail pharmacy industry needs to plan for the next chapter in its storyline.
Opinion
Reenergizing e-commerce strategies
Columnist David Orgel emphasizes how enhancing customer experiences is essential amid changing shopper behaviors.
In this Issue
Supporting employees with the right tools for every customer interaction
Data and AI enable adaptability and more personalization for heightened customer experiences.

Insights and perspectives on merchandising and trends in retail pharmacies.