pharmacists group

APhA releases Community Pharmacy Workplace Summit report

The report addresses the drivers impacting workplace and well-being.

The American Pharmacists Association has issued the final report of its APhA Community Pharmacy Workplace Summit.

The report provides insights into and strategies for addressing factors impacting community pharmacy workplace and personnel well-being.

The Summit was held in late February 2022 and brought together 46 diverse pharmacists, pharmacy technicians, employers, stakeholders and organizations representing more than 30,000 community pharmacy practice sites.

[Read more: APhA, NASPA release pharmacy workplace and well-being report findings]  

APhA shared that summit participants identified more than 20 practical approaches for stakeholder consideration in addressing community-based pharmacy workplace and pharmacy personnel well-being. Ideas for consideration range from identifying mechanisms to eliminate distractions to providing education/training on technology provided in the pharmacy to engaging pharmacists at local pharmacies in the development of site-specific measures.

Furthermore, the participants encouraged employer organizations to support their pharmacy personnel by undertaking campaigns to educate the public on the role of the pharmacists and challenges faced in community pharmacy practice.

[Read more: APhA, NASPA launch confidential portal for pharmacy personnel to report workplace experiences]

“There is no magic wand to quickly fix all the root causes of the stressors faced by community pharmacy personnel. The ideas and next steps generated by this Summit should prompt steps for pharmacy management and pharmacy personnel teams to jointly review and address issues in their pharmacy practices,” said Scott Knoer, executive vice president and CEO of APhA. “I challenge all those in community pharmacy practice — pharmacy employers and personnel — to have open and frank discussions with the premise that each has the best intentions to enhance the community pharmacy workplace and address pharmacy personnel well-being while safely taking care of patients.”

Summit participants explored general observations prompted by APhA-provided resources and their own pharmacy practices. APhA resources included:

  • Well-being Index for Pharmacy Personnel;
  • Pharmacist’s Fundamental Responsibilities and Rights;
  • APhA/NASPA National Pharmacy Workforce Survey – Preliminary Findings;
  • Pharmacy Workplace & Well-being Reporting Service Reports; and
  • APhA Pulse Survey on COVID-19 Results.
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