Bartell Drugs reworking in-store clinics, adds BOPIS offering

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Bartell Drugs reworking in-store clinics, adds BOPIS offering

By Sandra Levy - 07/17/2020

Bartell Drugs is transforming its existing retail clinic spaces over the next 30 days to adapt to challenges brought about by the pandemic. The move appears to be spurred by Kaiser Permanente's decision to refocus its efforts elsewhere and no longer operate the Careclinics inside of Bartell Drugs locations.  

“Since 2013, CareClinics by Kaiser Permanente have been an important growth strategy for Bartell Drugs and strengthened our health care services," said Kathi Lentzsch, CEO of Bartell Drugs. "As our world changes, it’s now important to pivot to provide additional safe and secure areas with other relevant health care options that our customers seek.”

Bartell currently offers health screening services, routine immunizations, specialty prescription services, over-the-counter medication consultations, travel consultations via its pharmacies. It did not specify what the transformed retail clinic spaces would hold. 

As it revamps its clinic spaces, Bartell also is adding a new buy online, pick-up in-store offering for its customers in western Washington. Currently,  20 locations offer this service and 20 more will be added by the end of the month.

“Buy online, pick-up gives customers the option to shop for what they need without entering the store. This program provides an additional avenue for customers to shop in these uncertain times,” said Ken Mahoney, Bartell Drugs' senior vice president of operations.

The online store is powered by Instacart. Customers can either have their order delivered by Instacart or they can pick it up at a participating Bartell’s location.

For a list of locations offering this service, click here.