Cleveland Clinic, Amazon One Medical partner to provide care in Cleveland
Cleveland Clinic and Amazon One Medical are collaborating to deliver primary and specialty care in Northeast Ohio. Amazon One Medical, a hybrid virtual and in-person primary care organization, will open its first primary care office in affiliation with Cleveland Clinic next year, offering same and next-day appointment availability, onsite lab services and wrap-around virtual care support for members.
This new relationship will ensure that patients have increased access to seamless coordinated care through Amazon One Medical’s innovative care model and Cleveland Clinic’s high-quality network of specialists, hospitals, and facilities, Cleveland Clinic said.
“This collaboration demonstrates a shared commitment from both organizations to meet the needs of our patients and to enhance the care we provide to our communities,” said Tom Mihaljevic, Cleveland Clinic CEO and president, who holds the Morton L. Mandel CEO Chair. “Amazon One Medical will complement our current primary care offerings, enabling patient access to essential health services.”
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Amazon One Medical is designed to improve the patient experience at every touch point, including thoughtfully designed offices, convenient appointments and ample time between patients and their providers, per the company. Members also enjoy 24/7/365 virtual care services through the Amazon One Medical mobile app, including on-demand video visits, secure provider messaging, “Treat Me Now” digital assessments for common health concerns, easy vaccine and medical record access, prescription renewals and proactive reminders for follow-up care and referral needs.
"We look forward to collaborating with Cleveland Clinic to deliver a high-quality patient experience and seamless continuation of care across all settings to deliver the highest levels of health, care, and value,” said Trent Green, CEO at Amazon One Medical. “Teaming up with Cleveland Clinic advances our mission of improving the health care experience, bringing our human-centered and technology-powered model to individuals and employers in the greater Cleveland area.”
Amazon One Medical memberships can be added as a Prime benefit for Amazon Prime members at health.amazon.com/prime or purchased at OneMedical.com. Membership covers access to Amazon One Medical’s technology and on-demand virtual care services, and Amazon One Medical accepts most major insurance plans for in-person care or pre-scheduled Remote Visits.
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Amazon One Medical also works with over 10,000 employers across all sizes and industries throughout the United States who sponsor membership fees as a benefit for their employees and their dependents. In addition to their local offices, Amazon One Medical members are able to easily book appointments for in-person care in the many U.S. regions where offices are located when traveling for work or leisure.
Cleveland Clinic and Amazon One Medical will determine where to open new facilities to meet patient needs over the next several years.