CVS Health adds time-delay safes, disposal kiosks in Massachusetts


CVS Pharmacy has completed the installation of time-delay safe technology in all its 446 Massachusetts locations, including those in Target stores.

The safes are anticipated to help prevent pharmacy robberies and the resulting diversion of controlled substance medications, including opioid medications, by electronically delaying the time it takes for pharmacy employees to open the safe.

Further enhancing the company's efforts to help prevent opioid diversion and misuse, CVS Pharmacy also announced the addition of 50 new safe medication disposal units placed in select stores throughout Massachusetts. The new units join another 106 secure disposal kiosks previously installed in CVS Pharmacy locations in the state and another 43 units previously donated to Massachusetts law enforcement agencies. CVS Pharmacy plans to install an additional 6 units in stores by year-end.

"While our nation and our company focus on COVID-19 treatment, testing and other measures to prevent community transmission of the virus, the misuse of prescription drugs remains an ongoing challenge in Massachusetts and elsewhere that warrants our continued attention," said John Hering, region director for CVS Health. "These steps to reduce the theft and diversion of opioid medications bring added security to our stores and more disposal options for our communities."

CVS Health first implemented time-delay safe technology in 2015 in CVS Pharmacy locations across Indianapolis, a city experiencing a high volume of pharmacy robberies at the time. The company saw a 70% decline in pharmacy robberies among the Indianapolis stores where time delay safes had been installed.

"We commend CVS Health for its continued commitment to address the opioid crisis and welcome the expansion of safe and convenient medication disposal in our communities," said Massachusetts Health and Human Services Secretary Marylou Sudders. "We are proud of the progress made in combatting addiction and reducing the rate of opioid-related deaths in Massachusetts, and we know this work is as essential as ever especially as we navigate an unprecedented pandemic. We value the strategic alignment and ongoing investment from partners like CVS Health in our collective, continued fight against opioid addiction."

Since 2015, the company has introduced time delay safes in 4,760 CVS Pharmacy stores across 15 states and the District of Columbia, resulting in a 50% decline in robberies at CVS pharmacies in those local communities, according to the company.

The time delay function cannot be overridden and is designed to serve as a deterrent to would-be pharmacy robbers whose goal is to enter and exit their robbery targets as quickly as possible. All CVS Pharmacy locations in Massachusetts with time delay safes display visible signage warning that time delay safes are in use to prevent on-demand access to controlled substance narcotics.

The expansion of CVS Pharmacy's safe medication disposal program in 50 Massachusetts stores continues the company's commitment to providing increased year-round access to safer, easier and more convenient options for removing unneeded prescription drugs from the home.

"When patients leave unused medications especially opioids in a medicine cabinet, there is a risk they might be misused, diverted or come in contact with unsupervised children, other family members or guests in the home," said Tom Davis, CVS Health vice president of pharmacy professional services. “It is critical that medications are taken only as prescribed, and we believe safe medication disposal is an important way to help prevent misuse."

In 2020, the company is adding an additional 1,000 in-store safe medication disposal units to the 2,500 units currently in CVS Pharmacy locations nationwide. Over the past several years, the company has also donated more than 1,000 units to local law enforcement. Together, these existing medication disposal units have collected more than 1.8 million pounds of unwanted medications, including more than 90,000 pounds in Massachusetts, that might otherwise have been diverted, misused or ended up in the water supply.

Located in the pharmacy area of the CVS Pharmacy store and similar in design to a postal box, the safe medication disposal units allow customers to drop off unused prescriptions in a container or in sealed plastic bags if liquids or multiple medications are included.

Additionally, CVS Pharmacy locations that do not offer a safe medication disposal kiosk offer DisposeRx packets at no cost to patients filling an opioid prescription for the first time. According to the manufacturer, when warm water and the DisposeRx powder are added to a container, the combination breaks down medications including powders, pills, capsules, tablets, liquids or patches to a non-divertible biodegradable gel, allowing for safe disposal in the trash at home.

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