The definition of a hero: A person who is admired or idealized for courage, outstanding achievements
or noble qualities.
That seems to fit perfectly for the thousands of retail workers, who have literally put their lives on the line to make sure consumers had access to the food and medical supplies they needed during the COVID-19 pandemic that has ravaged not only this country, but most of the world.
This may be remembered as retail’s finest moment. As worried consumers rushed to stores for everything from toilet paper to cough-cold products, not to mention their much-needed prescriptions, employees at mass retail chains across the country rose to the occasion.
What did they do? For one thing, they showed up for work, leaving the safety of their homes and their families to make sure that the stores, distribution centers and other facilities they worked in were fully staffed. For another, many did more than was required of them, working long hours stocking shelves and filling their warehouses, talking impatient and, at times, panicked customers off the ledge, and, sometimes just giving shoppers the correct information during a time of need.
Drug Store News wishes we could interview them all. Obviously, we can’t. So instead, here are some exploits from our Retail Heroes. In the end, it is just a small example of what has gone on and is still going on at retail.
Here’s what they’ve done:
Drug Store News senior editor Sandra Levy, managing editor David Salazar and editor-in-chief Seth Mendelson contributed to this article.