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12/17/2021

Kroger adds Indianapolis to fulfillment network

Kroger expanded its fulfillment center to the Indianapolis area, which will help provide customers with fresh food, the company said.
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Kroger has expanded its fulfillment network.

The retailer recently shared news of the addition of a delivery spoke, which brings innovation and modern e-commerce to the Indianapolis area.

“We’re proud to welcome the Kroger fulfillment network to Indiana,” Colleen Juergensen, president of Kroger’s central division said. “The new service is a wonderful addition to the expanding digital experience available to Kroger customers. The network’s delivery spoke will provide unmatched customer service and improve access to fresh food in areas eager for the variety and value offered by Kroger.”

[Read More: Kroger appoints Houston division president]

This new facility will work in collaboration with the hub located in Monroe, Ohio to help provide customers with fresh food

At launch, residents in 35 central Indiana zip codes, mostly in the Indianapolis area, will be able to use Kroger Delivery.

Available via Kroger.com, or on the Kroger app, customers in the participating areas will have their desired items delivered by an associate in a temperature-controlled van.

[Read More: Kroger to open customer fulfillment center in North Carolina]

“This fulfillment center is another example of how Kroger is transforming e-commerce in the grocery industry using a vertically integrated network to provide a reliable and consistent delivery service that repeatedly receives favorable customer feedback like a best-in-class Net Promoter Score. Our expansion in Indiana represents our commitment to delivering fresh, affordable food in both existing and new geographies,” said Bill Bennett, Kroger vice president and head of e-commerce. “As our e-commerce business accelerates, we’re excited to continue expanding our reach and loyalty by delivering our customers an exceptional service for as little as $6.95 powered by high-tech facilities.”

The opening of this new fulfillment center will create up to 150 jobs, with roles spanning from associates and delivery drivers, the company said.

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