NACDS chair Mike Wysong, CEO of CARE Pharmacies, alongside the organization’s president and CEO Steve Anderson also spoke. Their respective remarks focused on the importance of defending pharmacies and patients and innovating for the future.
Wysong issued a challenge to attendees, saying: “Remember who you are. Remember why you do what you do. And don’t forget to tell your story.”
Reflecting on takeaways from recent NACDS meetings and conferences, Wysong focused on the importance of identity and innovation.
He noted that external observers have described the organization as having a clear identity—which reflects a knowledge of an organization’s responsibility and faithfulness. Regarding “innovation,” he observed that this characteristic today must accompany other core attributes—including honor, courage and service.
Wysong went on to describe his visits in recent weeks to NACDS-member regional chains including Discount Drug Mart, Publix and Lewis Drug—and how each proved to be an innovator with an identity.
"Innovation is a piece of art and a core component of the pharmacy business. These NACDS member companies are creating new models of care, and they are defining a comprehensive approach to serving their customers well,” Wysong said.
Wysong also lauded Bob Narveson, chair of Thrifty White, who is a past chair and current board member, for his remarks at last December’s celebration of NACDS’ 90th Anniversary. He reflected on Narveson’s challenge that attendees remember what they are fighting for, and Narveson’s compelling use of storytelling to convey the industry’s passion and effectiveness.
With a nod to Jim Collins, author of Good to Great: Why Some Companies Make the Leap … and Others Don’t, Anderson remarked how Collins’ principle of the flywheel represents well the industry’s ongoing work on behalf of Americans. The principle emphasizes the importance of applying continued force to generate the momentum necessary for results.
[Read more: NACDS report highlights role local pharmacies, pharmacists play in patient-centered services]