PRINCETON, N.J. The latest contact center industry best practices and product solutions will be presented during the Call Center Demo & Conference in Miami, in February, conference organizer International Customer Management Institute announced Wednesday.
"We're extremely excited about Call Center Miami this year," stated Fiona Henderson, ICMI executive director of events. "We've made extensive changes to the program, and feel confident that our focus on maximizing performance and output with minimal resources will resonate strongly in this tough economic climate."
The event will kick off an intensive 4-day-program on such topics as home agent programs, small call center management, and Interactive Voice Response, featuring speakers representing Becton Dickinson and PepsiCo Holdings.
The Call Center Demo & Conference is presented by The International Customer Management Institute (ICMI), one of the call center industry's mostrespected organizations. To register to attend this event, or to find out moreabout the conference, media registration, and exhibition opportunities, pleasevisit http://www.callcenterdemo.com.