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Health Dialog signs agreement with Wisconsin health insurer Network Health


Boston — Rite Aid subsidiary Health Dialog announced Tuesday that it has signed an agreement with Network Health, a Wisconsin-based health insurance company. The agreement gives Network Health’s commercial, self-funded and Medicare members access to Health Dialog’s Nurse Line, a professionally staffed telephone support system that will give all members direct access to Registered Nurse Health Coaches 24 hours a day, 365 days a year.


Health Dialog’s Nurse Line provides guidance and information to help people make informed decisions about their medical care and avoid unnecessary and costly emergency room visits. Using evidence-based clinical data, experienced Registered Nurse Health Coaches rapidly assess the urgency of symptoms and direct members to the appropriate level of care for their specific condition. They also prepare members for physician visits and help them understand medication side effects. Effective health coaching is a valuable part of Health Dialog’s services, designed to help individuals participate in their own healthcare decisions and develop more effective relationships with their physicians.


“Network Health has consistently achieved excellent quality rankings on both state and national levels,” stated Deborah Anderson, director of health promotion at Network Health. “Health Dialog is equally committed to high-quality health services, and integrating its Nurse Line into our program is a natural fit. Their depth of experience, proven success with patients and clinical strength of their Health Coaches ensure we will continue both our track records of high quality and high member and client satisfaction rates.”


Health Dialog’s Nurse Line is certified by the National Committee for Quality Assurance and has served more than 30 million patients. According to a 2013 member survey, 93% of members were satisfied with the Health Coach’s knowledge of the member’s condition, and 90% would recommend the Nurse Line program to family or friends.


“Our Health Coaches go through rigorous training programs and rely upon the best evidence-based clinical data available to ensure they are effectively guiding members to appropriate levels of care,” said Web Golinkin, CEO Health Dialog. “More importantly, our Health Coaches transfer the skills and knowledge to promote lasting behavior change. Good decision making skills can empower members to make better healthcare choices long after a coaching session, creating a lasting effect that benefits patients, their families and our healthcare system at-large.”


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