McKesson launches McKesson Care Manager, a care management workflow solution for providers



ATLANTA — McKesson on Wednesday announced a new care management workflow and documentation solution — McKesson Care Manager — specifically designed for the provider environment to help affect patient behavior and improve clinical and financial outcomes.


McKesson Care Manager provides a holistic view of the patient, using an evidence-based clinical assessment that incorporates multiple conditions and social factors to help accurately assess patients’ care gaps and barriers to accessing care. The result is an integrated care plan, informed by clinical, financial and quality data, that includes goals, interventions and education tailored to meet the patient’s needs. That information helps care managers identify and proactively manage patients who would benefit most from targeted programs.


St. Vincent’s Health Partners of Bridgeport, Conn., served as the beta partner for McKesson Care Manager. SVHP is a URAC-certified, physician health organization with nearly 400 local primary care and specialist physicians in over 50 practices. Its member hospital is the 473-bed St. Vincent’s Medical Center in Bridgeport. SVHP adopted a hybrid model comprising a centralized infrastructure that also supports a care management presence in the physician’s office.


“We at St. Vincent’s Health Partners take pride in supporting our providers with the transition to value-based care,” stated Michael Hunt, CMO/CMIO, St. Vincent’s Health Partners. “We use McKesson’s Population Manager, McKesson Risk Manager and now McKesson Care Manager so we can manage and measure patient care at the time of service, during transitions in care, and between each encounter in the context of a patient-centric care model," he said. “McKesson Care Manager helps us identify and manage patients needing high levels of care and intervention. Our care teams are able to stay connected to their patients and actively influence them to close care gaps and improve outcomes,” he added. “The success we achieve reflects directly on the health of the community we serve. We’ve seen the cost of care decrease substantially while improving the patient’s quality of life when we aggressively manage the patient’s care using a unified care plan.”


Designed to address this need, McKesson Care Manager provides a streamlined, analytics-informed workflow that identifies, stratifies and prioritizes patients needing support and a single work queue that helps care managers manage their daily tasks. The solution uses automated, rules-based algorithms to update care plans with recent changes to clinical, lab and medication data, along with risk scores and utilization cost and likelihood of admission data. McKesson Care Manager helps to enable a proactive team approach to patient care using consistent guidelines and access to a comprehensive patient record and care plan.


“McKesson Care Manager enables providers to coordinate care across the continuum. This helps to ensure that patients don’t get lost in follow-up and are getting the right care in the most appropriate setting,” said Rose Higgins, SVP and general manager of McKesson’s population and risk management business. “With more proactive care management, providers can reduce unnecessary hospitalizations and emergency room visits while improving outcomes for the patient.”

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