Military retailer Exchange conducts in-house product quality testing

DALLAS – In the Army and Air Force Exchange Service’s Quality Assurance testing facility, it is not uncommon to see a flicker of light through the blinds or to experience the faint smell of burning plastic seeping up from under the closed doors. 

Military shoppers expect the products they purchase to meet high standards for safety and quality, and the Exchange takes steps beyond federal regulations to ensure customers can be confident that the diamond engagement ring is genuine, the baby’s crib is secure and kids’ toys are safe.

The Exchange employs 19 associates in making up the QA team including two Gemology Institute of America alums who ensure the value, authenticity and quality of the Exchange’s jewelry selection. While QA inspections are primarily visual, many products are also checked for functionality to examine if products are fit for sale and use. 

The Exchange also conducts product testing or evaluations based on customer complaints and concerns. Select samples are also tested from outside labs to ensure the consistency and integrity of vendor or manufacturer’s test results.

“There is nothing more important than ensuring all of the products we carry are safe for our soldiers, airmen and families,” stated the Exchange’s deputy director Maj. Gen. Joseph Ward. “Whether it’s a car seat for children, pieces of tactical gear or a household cleaning product, Exchange inspectors carefully test merchandise before it goes on our store shelves.”