Surprise, surprise: 98% of patients DON’T prefer mail order


Although fully one-third of patients use multiple pharmacies to fill their prescriptions, 9-of-10 say they actually do have a preferred pharmacy, according to an exclusive survey of nearly 800 patients, conducted by AccentHealth and DSN in late July and early August. Unsurprisingly, just 2% of Patient Views respondents named a mail-order provider as their preferred pharmacy. That’s important because AccentHealth panelists are heavy users of prescription drugs — about two times the average patient — and it’s a good indication of how patients would choose if given a fair choice between retail and mail order. To find out how the other 98% of patients responded, see the chart below.

To learn more about why patients use multiple pharmacies, click here.

Patient Views is a new, exclusive consumer insights feature that will be appear in every edition of DSN magazine and the daily e-newsletter DSN A.M. If you could ask 4,000 patients anything at all, what would it be? Send your questions to [email protected].

What is your preferred pharmacy type?

Source: AccentHealth. To view the methodology, click here.


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