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Survey: Ascertaining customer preference, and delivering on that preference, top concerns for retailers


MIAMI — While out-of-stock items and inventory performance remain top of mind, retailers' concerns about understanding customer preferences — along with their own ability to respond to those preferences with new ideas about pricing and promotions — have become top business challenges, according to a survey of 96 retailers published Wednesday by Retail Systems Research.

According to the survey, 34% of all respondents plan to optimize their assortments against new key customer segments in the coming year. Another 24% plan to include initial price optimization in their processes in 2013, and 22% will incorporate promotion optimization.

The report is part of RSR Research's ongoing efforts to provide market intelligence on retail technology trends and can be downloaded here



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