Bayer blood glucose meters ranked highest in J.D. Power study

WHIPPANY, N.J. — Data from a recent patient satisfaction study conducted by J.D. Power has found that Bayer blood glucose meters ranked highest in overall satisfaction among patients with diabetes. In the study of 2,024 people with type 1 or type 2 diabetes who use blood glucose meters, Bayer ranked highest in satisfaction among competitors meter manufacturers. Bayer was also the only manufacturer to receive 5-out-of-5 on the JDPower.com Power Circle Ratings for consumers, the manufacturer reported Thursday.

 

"Blood glucose meters are an important tool for people with diabetes to help better manage their condition, and patient satisfaction is a key element in the effectiveness of the meters. J.D. Power is the gold standard of measuring consumer satisfaction and these results demonstrate that Bayer has outperformed competitors based on multiple measures of patient satisfaction," stated Russell Newsome, country division head of U.S. and Canada, Bayer HealthCare Diabetes Care. "Bayer is thrilled by these results, as they show our longstanding commitment to providing people with diabetes with the highest quality products to help them manage their condition," he said. "In addition to patient satisfaction, accurate blood glucose readings are critical to helping people with diabetes manage their condition effectively and could be clinically important for them. Bayer HealthCare believes that the combination of highly satisfied patients and highly accurate meters can aid in better patient care."

 

The J.D. Power 2014 U.S. Blood Glucose Meter Satisfaction Study is a patient satisfaction benchmarking study. It was fielded in September 2014 and reported overall satisfaction scores for four meter manufacturers — Abbott Laboratories, Bayer, LifeScan and Roche Diagnostics. The J.D. Power index methodology uses an online patient survey to gather data about six separate factors of patient experience: performance; ease of use; design; features; cost of test strips; and training. These responses are used to calculate an overall patient satisfaction score.