Rite Aid launches RediClinic Express

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Rite Aid launches RediClinic Express

07/29/2019
Rite Aid is partnering up with telehealth company In Touch Health to introduce its RediClinic Express virtual care offering. Kiosks located in Rite Aid stores will use InTouch Health’s Solo virtual health software to connect patients with RedClinic clinicians using and audio/video connection.

Rite Aid said RediClinic Express also would offer point-of-care testing and integrated medical devices to offer an enhanced assessment. Additionally, medical visits are conducted with the help of trained medical assistants who use such tools as an otoscope, dermascope and stethoscope to create an interactive experience.

“Virtual care is another opportunity for Rite Aid to offer patients the convenience of faster service and value-based healthcare,” said Jocelyn Konrad, executive vice president of pharmacy and retail operations for Rite Aid. “We are continually looking for ways to serve our patients differently by utilizing technology and are excited to launch virtual care via our initial RediClinic Express kiosks and look forward to improving healthcare outcomes of our customers in those communities.”

The retailer launched its first two RediClinic Express kiosks in Drexel Hill and West Chester, Pa., with plans to launch three more in the Pennsylvania towns of Langhorne, Huntingdon Valley and Narberth. They will initially offer care for such illnesses as strep, flu, urinary complaints, preventive and wellness visits and travel health consultations for patients 18 months old and older.

Patients will be able to schedule appointments online, or talk to the kiosk’s clinical assistant for an appointment when in-store. Patients then use a private kiosk space where the clinical assistant checks their vital signs and the patient fills out a medical questionnaire. They are then marched with a clinician who reviews their information and conducts the virtual visit, diagnosing potential ailments and writing a prescription or, if necessary, a referral to the appropriate healthcare provider.

“The retail pharmacy is becoming an important destination within the healthcare ecosystem. RediClinic Express provides an additional point of care to connect the millions of patients who frequent Rite Aid Pharmacies,” said Joseph DeVivo, CEO of InTouch Health. “We are pleased to power this new service with the full capabilities of our end-to-end software platform, Solo by InTouch. As a result of our collaboration, Rite Aid can easily add new physicians or partner with any of the 400 health systems already on the InTouch Health network to provide any clinical service to Rite Aid’s patients.”