CVS Caremark to open Pharmacy Customer Care Center


WOONSOCKET, R.I. CVS Caremark is opening in December its first Pharmacy Customer Care Center in Cumberland, R.I., and is partnering with several state and local agencies in the state to recruit and train certified pharmacy technicians for jobs at the new facility, the company announced on Tuesday.

“We are pleased that our first Customer Care Center will be located in our home state of Rhode Island,” stated Larry Merlo, president of CVS/pharmacy. “We are launching this innovative pharmacy service program to enhance the service provided to individuals who call our pharmacies, as well as to provide more time for our pharmacy teams to spend serving customers in our stores.”

The new center, being built in Highland Corporate Park in Cumberland, will be staffed by pharmacists, pharmacy technicians and customer service associates, who will service phone calls from pharmacy customers, prescribers and other third party agencies. The center will initially employ 125 people.

The company is partnering with the Community College of Rhode Island and the Providence Skills Center to train qualified applicants as pharmacy technicians. Rhode Island Economic Development Corporation, the Rhode Island Department of Labor and Training, Workforce Partnership of Greater R.I. and Workforce Solutions of Providence/Cranston are also offering recruitment and training support.

“We want to thank all of our partners in this project. Their support and cooperation is critical to our ability to create these new jobs in Rhode Island,” stated Merlo. “We plan to grow our Pharmacy Customer Care Center further in 2010, which will create additional job opportunities.”

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