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CVS Health celebrates anniversary of ScriptSync, extends solution to mail order


WOONSOCKET, R.I. - One year ago CVS Health launched ScriptSync , a pharmacy service that prepares patients' eligible prescription medications so they're ready for pickup on the same day each month, at all of the company's retail pharmacy locations. In the past year, more than one million patients have been enrolled in ScriptSync at CVS Pharmacy and preliminary results demonstrate that the service, on average, improves medication adherence by between 5% to 10%.

In addition, ScriptSync is now available at CVS Caremark Mail Service Pharmacy, making CVS Health the first national pharmacy provider to offer this type of service in retail and mail pharmacy channels.

"We are focused on helping patients save time while making it easier for them to take all of their medications as prescribed," stated Troyen Brennan, EVP and chief medical officer of CVS Health. "With ScriptSync we can remove some of the biggest barriers to medication adherence, such as remembering to refill prescriptions and making multiple pharmacy trips each month. By aligning a patient's prescription pickup schedule, we can improve convenience and drive adherence, and based on the high enrollment in ScriptSync, it is clear that our patients value this service."

With the expansion of ScriptSync to CVS Caremark Mail Service Pharmacy, plan members will be able to align their refills and have all maintenance medications delivered together by mail. ScriptSync has already been available to CVS Caremark members who fill prescriptions at any CVS Pharmacy. In fact, nearly 30% of those enrolled in ScriptSync at retail are CVS Caremark members.

"At CVS Health, our goal is to deliver solutions that help improve health and lower costs for our customers, clients and members," added Jonathan Roberts, EVP CVS Health and president of CVS Caremark, the pharmacy benefits manager of CVS Health. "Improving medication adherence is a major priority for our PBM clients and a seemingly small enhancement like aligning prescriptions for delivery or once monthly pick up can make a tremendous difference for patients in convenience and outcomes."

Preliminary results, which tracked enrolled patients' average days with medication per month using pharmacy claims data, show that ScriptSync improves medication adherence. In addition, patients also report satisfaction with the service. Previously published research from the CVS Health Research Institute found that patients with multiple medications who align their medication refills were more likely to be adherent than patients who made numerous trips to the pharmacy.


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