Good Neighbor Pharmacy gets top marks in customer satisfaction

VALLEY FORGE, Pa. A network of independent pharmacies across the United States got the highest customer service rating among chain drug stores in a study by J.D. Power and Associates.

Good Neighbor Pharmacy, which includes 3,700 independents, announced results of the 2010 national pharmacy study. The study, now in its fourth year and based on responses from 12,300 customers submitted in May and June, measured customer satisfaction based on experiences and perceptions of pharmacy patients and such key factors as the prescription ordering and pick-up process, the store, cost competitiveness and interactions with pharmacists and other staff.

“It is an honor for Good Neighbor Pharmacy owners and operators to be recognized by the patients they serve in this J.D. Power and Associates study,” Good Neighbor president Mike Cantrell said. “We recognize the importance of the community pharmacy where the pharmacist has the opportunity to help personally manage their patients’ health, and we are pleased to see the patients’ recognition of Good Neighbor Pharmacy as well.”