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Health Dialog's 24/7 Nurse Line gains 2-year NCQA certification


BOSTON  — Health Dialog announced Wednesday that its 24/7 Nurse Line has received a two-year certification by the National Committee for Quality Assurance under the Health Information Products certification process for a Health Information Line.

“NCQA certification for our Nurse Line validates the quality of this important service that for nearly 20 years has helped direct people to the right level of care at the right time,” stated Web Golinkin, CEO Health Dialog. “Nurse Line is an integral part of our total population health management offering and fundamental to our mission of helping individuals achieve and maintain better health.”

Health Dialog’s Nurse Line, which delivers 24/7 person-to-person interactions with highly trained and experienced health coaches, has been NCQA certified since 2008.

“Earning NCQA’s HIP Certification demonstrates that an organization has expertise in gathering and disseminating health care information for health plan members,” stated James LaFlamme, VP product delivery, NCQA.

The NCQA HIP certification process is a quality assessment program that health plans can use to evaluate organizations that develop and provide content, tools and services addressed in one or more of the certification categories. It is governed by NCQA’s Standards for Certification and developed with the assistance of representatives from the industry as well as input from health plans. The process evaluates a HIP organization’s management of various aspects of its data collection, system operations and the process it uses to continuously improve the services it provides.


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