Health Mart tops J.D. Power pharmacy study in customer satisfaction


SAN FRANCISCO — In a recent J.D. Power survey, Health Mart, the network of more than 4,700 locally owned community pharmacies, took top marks in customer satisfaction among chain drug pharmacies. The J.D. Power Pharmacy Satisfaction Study based its results on more than 15,000 pharmacy customers’ responses. 


“Health Mart is focused on helping our pharmacies deliver a quality of care that is recognized by payers, prescribers and patients alike,” says Health Mart president, Steve Courtman. “Our J.D. Power recognition highlights the value Health Mart pharmacies bring to their communities and their ability to deliver personalized service and trusted advice that results in better health for their patients.”


The survey looked at five key factors around customer satisfaction: prescription ordering and pickup process, store, cost competitiveness, non-pharmacist staff and the pharmacist. Health Mart received a score of 898 out 1,000, and performed particularly well in terms of store, non-pharmacist staff, cost competitiveness and pharmacist. 


“With strong patient relationships, Health Mart pharmacists provide the knowledge patients can trust to get the care they deserve — helping their patients achieve the best results from their medications, remain adherent and even get the vaccinations they need. The J.D. Power ranking continues to reinforce Health Mart’s commitment to helping independent pharmacies deliver better patient care, and solidifies our position as the industry leader in customer service and loyalty,” said Crystal Lennartz, chief pharmacist, Health Mart.


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