Industry veteran Webb joins McKesson Specialty

SCOTTSDALE, Ariz. McKesson Corp. has promoted e-commerce and health industry veteran Kenneth Webb to vice president of operations, reimbursement and access services at its McKesson Specialty division.

Webb, who previously served as vice president in charge of customer experience at McKesson Pharmaceutical, will oversee the 500-plus-seat solutions center and reimbursement operations. His chief mission, according to McKesson: “to further the company’s expansion in the specialty pharmaceuticals market, the fastest-growing pharmaceutical market segment.”

Over a 17-year career with such firms as McKesson and Baxter International, Webb has gained plaudits for developing processes to boost cash flow, work strategies and customer satisfaction, McKesson reported. As VP of global customer experience at Baxter, he led the development and rollout of global programs like “Voice of the Customer” and Baxter’s e-commerce infrastructure, netting a 36 percent increase in U.S. online ordering revenue for the health product manufacturing giant.

Long a champion of e-commerce, Webb also served on the product council of the Global Healthcare Exchange (GHX) and co-chaired the utilization task force.

“Ken’s ability to streamline operations and increase productivity is matched by his proven success in improving satisfaction levels among customers and employees alike,” said McKesson Specialty president Pat Blake. “As an innovative leader in customer service and management methodology, his addition to our team combined with the recent appointment of Heather Morel as the new vice president and general manager of the division, reinforces our commitment to growth and advances our efforts to continually improve our customers’ experience.”