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PDX partners with VoicePort to provide IVR with outbound patient notifications


ROCHESTER, N.Y.  — Voiceport and PDX on Thursday announced the certification completion of Voiceport’s interactive voice response (IVR) with outbound patient notification for PDX EPS and PDX Classic pharmacy systems. VoicePort’s IVR with outbound patient notification is part of its Claro Pharmacy Solutions Suite, and PDX will be implementing it at the Community Pharmacy at the company’s Fort Wort, Texas, headquarters. 


"We are thrilled to showcase Claro Pharmacy Solutions with our partners at PDX," VoicePort VP business development Alphonse J. Sasso said. "Our portfolio is designed to provide pharmacies with patient engagement solutions that work right alongside a client's preexisting technology in an effort to improve results or add additional value to their existing adherence strategies. We have developed our platform to address each individual client's special needs.”


VoicePort director of product development Adam Vargulick said, “Our platform offers a high degree of flexibility and configurability designed to optimize our customer's specific technology, workflow and financial requirements, as opposed to a one-size-fits-all approach. Customers can decide which tools to employ at their discretion, whether it's the seamless use of data-driven, automated outbound notifications or other services to improve workflow and patient health.”


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