PQS Trend Report reveals consumer perceptions of pharmacist roles

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PQS Trend Report reveals consumer perceptions of pharmacist roles

By Sandra Levy - 05/29/2019
Pharmacy Quality Solutions, a leading technology provider of performance management services, released new findings from its first Trend Report in Pharmacy Quality. The inaugural report revealed perceptions from consumers on pharmacist-provided services, including differences among current and future roles.

The report also examined community pharmacy readiness for outcomes-based measurement and areas where payers and community pharmacies can connect to improve performance and optimize medication outcomes.

In a consumer assessment of pharmacy use and vaccine administration, PQS found 40% of the respondents had never received a vaccine at a pharmacy, yet 55% of these respondents stated they were either comfortable or very comfortable receiving them at a pharmacy. The insights on pharmacy vaccine administration and consumer comfort levels reveal a large opportunity to increase utilization overall, especially among certain pharmacy types, PQS said.

Respondents representing community pharmacies also indicated point of care testing and biometric screening capabilities were areas of growth and focus, affirming pharmacy’s commitment to optimizing treatment outcomes.

This fall, PQS plans to release a supplement to the Trend Report which will contain data-driven insights to help payers and pharmacies learn about unique population trends and quality measures through its expanding data science capabilities.

“We believe the information contained in the report will help make conversations and interests more transparent across consumers, pharmacies and payers, so stakeholders can have a more common language as they plan new programs in the future,” PQS vice president of client relations and services Todd Sega, said.

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