Report: Kroger extends call center pilot

HAMILTON, Ohio — Kroger has extended a pharmacy call center pilot project with Koncert IT through February 2013, according to a report published Tuesday by JournalNews. 

"Right now [Kroger is] looking at possible infrastructure expansion in the event that it continues to move forward," Walt McLaren, president of Koncert IT, told JournalNews. 

The initiative is expected to untether in-store pharmacists for more on-site patient interaction while the call center will enable Kroger pharmacists to engage patients on their health and wellness over the phone.  

The pilot consisted of a call center serving 14 Kroger pharmacies across eastern Cincinnati. 

For the full report, click here.