Updox launches secure text and messenger

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Updox launches secure text and messenger

By Sandra Levy - 11/20/2018
Customer relationship management platform Updox is unveiling its latest offering — Updox Secure Text and Updox Messenger.

Using the Updox platform, where users manage prior authorizations, lab results and orders, healthcare staff can now immediately and securely text message a patient or post a message to an internal coordination group or channel to support real-time communication and collaboration.

Updox Secure Text does not require a password or separate application. It relies on verification based on a patient’s birthday, unique URLs and end-to-end encryption for security, the company said.

Patient responses arrive in the Updox inbox with the full thread of conversation, allowing messages to be archived and added directly to a patient’s chart, so conversations are not lost and can be easily referenced.

The patient-facing, HIPAA-compliant text solution is aimed at providers who require a high level of regular interaction with pharmacists, primary care physicians, pediatricians, OB/GYNs, dentists and dermatologists.

Updox Messenger gives practices greater visibility into how healthcare teams coordinate care. Whole conversation threads can be viewed at a glance to see when messages were sent and received so that providers can ensure messages get delivered when they need to be delivered.

“Like other businesses, hospitals use collaboration tools to improve internal coordination and communication, and create inter-office chat channels to keep people updated in real time, post questions, share videos, etc. Updox brings that to out-of-hospital providers,” Updox CEO Michael Morgan said. “Technology only works if it eases frustrations, not adds to them. That’s the core of what we offer providers. Communicate more efficiently so that care can be delivered more effectively — for the benefit of providers, staff and patients.”

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