As a company focused on delivering tools for risk management and decision report, LexisNexis Risk Solutions focuses on using data and analytics to connect patients, providers and healthcare technology systems. The Atlanta-based company uses advanced analytics and proprietary linking technology to deliver actionable insights to help its healthcare clients improve their businesses and patient health. Drug Store News sat down with Craig Ford, LexisNexis Risk Solutions’ vice president of sales for pharmacy and enterprise strategic markets, to talk about how the company can help retail pharmacy operators.
DSN: What role does education play? Tell us what you are doing in that regard. What do retailers need to do to assist you?
CF: It’s imperative to stay on top of current industry challenges and collaborate on a regular basis with our business partners. Outside of ongoing account management meetings and business reviews, LexisNexis conducts an annual Pharmacy Partner Summit where we lock down for two days with strategic partners and industry experts to discuss needs, road maps, and ideas to enhance and support the broader pharmacy market. It is an open, collaborative forum — nobody holds back. This has strengthened our partnerships, demonstrated our commitment to our customers, and has enabled us to continue to deliver strategic, market-leading solutions for our clients and prospects. To have the nation’s leading pharmacy providers, PBMs, and strategic IT partners in a single room is a point of pride for our team; it’s also a big reason why we are a market leader. We believe that we owe it to our customers.
DSN: How has the pandemic influenced your company's strategies?
CF: It has proven the value of a trusted partnership. Much collaboration has happened in the last 12-13 months between LexisNexis and our business partners. Regardless if they already had systems in place or uncovered the need for a new solution to address testing, patient identity authentication, safety, or billing — the lines were open. Our business, from day one, has been built around compliance, identity management, and risk mitigation; we feel fortunate to be able to respond, support, and truly make a difference when our customers needed it the most.
DSN: What does the future look like for you? Why?
CF: LexisNexis Risk Solutions is extremely optimistic; we are positioned well to deliver the solutions needed today, and we are confident that we are prepared — through our ongoing, collaborative relationships – to meet and exceed the needs of tomorrow. Our culture enables us to respond quickly and to be flexible to make change — a requirement of the industry.