Albertsons implements self-checkout systems at several banners

Albertsons wants to remove as much friction from the in-store shopping experience as possible.

The supermarket conglomerate has implemented self-checkout systems (System 6 from Toshiba Global Commerce Solutions) across its Jewel, Acme, Shaw’s, Safeway, Carrs, Tom Thumb, Randalls, and Vons banners. The retailer plans to deploy the all-new Toshiba System 7 self-checkout solution later this calendar year. Albertsons is also piloting Toshiba mobile POS and line-busting solutions to further reduce the time that customers spend at checkout.

By focusing on front-end store optimization, Albertsons expects checkout times to speed up, from wait time in line to payment, to improve operational throughput and reduce shopper interventions.

This strategy includes plans to deploy the Toshiba TCx Elevate Mobile Operations Manager application to enable store associates to clear interventions, perform overrides, and scan items on the bottom of the basket directly from their mobile device. Associates will be able to better serve shoppers at both self-checkout and traditional front-end lanes.

“We are empowering our consumers to curate their in-store shopping experiences based on their needs and desires,” said Anuj Dhanda, executive VP and CIO at Albertsons. “Our partnership is resulting in a smoother experience for our shoppers using self-checkout by reducing the interventions they experience. Toshiba’s strength in applying machine learning and intelligence to the checkout process across our 2,200-plus stores will enhance how we serve our shoppers and build greater trust with our loyal customers.”