Walgreens partners with Narvar on package pickup, returns

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Walgreens partners with Narvar on package pickup, returns

By David Salazar - 04/17/2019
Narvar and Walgreens are teaming up to offer package pickup and returns at more than 8,000 Walgreens stores with FedEx OnSite services. The partnership is the first offering in Narvar Concierge’s offerings for physical commerce, the companies said.

Through the partnership, retailers that use Narvar can offer consumers the option to pick up orders or drop off returns at any location in the Narvar Concierge network. The network also will include certain Nordstrom stores.

The partnership with Narvar adds to Walgreen’s recent efforts to team up with other companies to help transform its retail business. Walgreens noted that its retail locations are within five miles of more than 75% of the U.S. population, the companies said.

“Customers are continuing to redefine value and convenience, and this is another way in which we can provide a differentiated retail experience, by offering more simple and time-saving solutions,” said Alex Gourlay, Co-COO of Walgreens Boots Alliance. and president of Walgreens. “We’re leveraging new and different platforms as well as our expansive footprint to bring more services closer to our customers, while giving our partners greater reach and access in communities across the United States.”

Narvar and Walgreens noted that the network of locations offers brands an opportunity to drive additional conversions and improve the customer journey within their existing e-commerce checkout flow, as well as operating at a cost advantage by shipping to a commercial location.

“In order to compete today, retailers need to integrate themselves within the consumer’s busy lifestyle, and not the other way around,” said Amit Sharma, founder and CEO, Narvar. “While our brand partners have invested in excellent online experiences, uniting their e-commerce strategy with their brick-and-mortar strategy is still a challenge—this is where Narvar Concierge will make a difference. Ultimately, flexibility and memorable experiences will win the consumer’s heart and mind.”

Among the launch brands for the service are Urban Outfitters, Cole Haan, Levi Strauss and Timbuk2.