Rite Aid’s RxEvolution is moving into a big new phase. The company on Monday unveiled its refreshed brand with an ad campaign meant to highlight its health-and-wellness focus that blends traditional medicine and alternative remedies. The refresh coincides with the rollout of the retailer’s new logo, whole-health merchandise, a new digital experience and the opening of its Store of the Future in three markets.
So far three Stores of the Future have opened — in Elters, Pa.; Littleton, N.H.; and Moscow, Pa. on Monday. The concept store brings pharmacists out from behind the counter, which Rite Aid said enables them to be more accessible to offer advice to customers. The stores feature airy interiors, vibrant colors, modern signage and an enhanced merchandise assortment, the company said. Select stores also will feature beauty ambassadors to highlight the chain’s updated, trendy beauty mix, which focuses on natural and chemical-free offerings.
Rite Aid’s new merchandising mix has been revamped to target consumers who want products that can be part of a healthy and balanced lifestyle, including more products that are organic, non-GMO, cruelty-free, clean and free of potentially harmful chemicals. Products also are shifted toward a whole-health approach in OTC, including products that can assist in such conditions as sleep support, stress relief, immune support and pain. In addition to the more accessible pharmacists, Rite Aid said front-end associates are receiving education about the new products so they can help customers find what they need.
Rite Aid also is upgrading its digital experience. Over the past few months, the company launched a modernized online experience on its website and mobile app as part of a larger digital refresh. In addition to its existing prescription delivery options, Rite Aid has built partnerships and invested in technology to expand its omnichannel shopping options, including a partnership with Instacart on nonprescription items, and a forthcoming partnership that will expand its prescription delivery service.