“It was the best of times, it was the worst of times.” Charles Dickens’ opening line in A Tale of Two Cities could not be more apt to describe the state of pharmacy, as the industry stepped up amid the pandemic to play, perhaps, its most vital role yet to retail and consumers.
Pharmacies sprang into action amid the pandemic, filling a high volume of 30- and 90-day prescriptions, providing home delivery and curbside pickup of essential items like hand sanitizer, masks and toilet paper. Then came their involvement in COVID-19 testing and, more recently, they’ve taken on a huge role in the administration of COVID vaccines.
Indeed, as we enter the second year of the pandemic, there is light starting to emerge at the end of the tunnel. The role of the pharmacist and pharmacies is soaring to new heights, and pharmacy has become a destination for hope and survival.
DSN asked several company executives to weigh in on the state of the pharmacy business, how they are helping pharmacies and pharmacists during these turbulent times and what is needed in today’s environment to stay competitive, as well as how they view the future. Their answers shine a light on the optimism in the industry and its ability to respond to customers and patients.