Walgreens takes steps to support customers during COVID-19 pandemic

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Walgreens takes steps to support customers during COVID-19 pandemic

By David Salazar - 03/13/2020

Walgreens is taking action and implementing some policies meant to help support customers as the United States grapples with COVID-19.

The company said that in an effort to focus on customer care, it would be waiving all delivery fees for eligible prescriptions. It also noted that pharmacists would be working with physicians and health plans, as well as state officials to ensure patient access to medication through 90-day refill and early refill efforts. Walgreens also spotlighted Walgreens Find Care, which helps connect patients to health care services from local providers and telehealth options that can be accessed online and through the Walgreens app. 

“We’re working around the clock to best meet the needs of our customers, patients and in communities we serve, as our role as a trusted health care partner has never been more critical,” said Walgreens president Richard Ashworth. “Partnering closely with the Centers for Disease Control and Prevention and other state and local health officials on response efforts, we’re helping to provide our customers with the most up-to-date information, while also supporting their evolving needs during the pandemic.”

In stores, the company said it has implemented purchase limits on certain products to improve inventory and ensure that certain products are more widely available. Online, it has implemented free delivery for all order placed on Walgreens.com with no minimum purchase required. The company also noted the recent expansion of its partnership with Postmates, which now offers on-demand delivery in 14 cities.