Watch DSN: CVS Health’s Sri Narasimhan discusses raising the bar for retail pharmacy expectations
Sri Narasimhan, VP and head of enterprise customer experience at CVS Health, discusses using a customer-centric approach to cultivate higher retail pharmacy expectations among the public.
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In the latest installment of Watch DSN video series, John Kenlon, senior vice president at Ensemble IQ and publisher of Drug Store News, sits down for a virtual chat with Sri Narasimhan, VP, head of enterprise customer experience, CVS Health.
Retail pharmacy is under pressure to deliver a health care experience in ways that are consistent with the same retail experience patient shoppers have expected. Narasimhan shares how the CVS Health team aims to deliver exceptional care and raise customer’s expectations through campaigns and other empowering initiatives.
Watch the full conversation above.