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Wegmans to discontinue SCAN app

After Sept. 18, the SCAN app will no longer be available at Wegmans, the company said.

Wegmans is discontinuing its SCAN app on Sept. 18, according to a company spokesperson.

The app allows shoppers to scan items, pay and bag purchases as they move through the store. 

[Read more: Wegmans to open Long Island store]

The spokesperson provided a statement to DSN, which said“Early in the pandemic, we quickly rolled out our SCAN App to provide a contactless in-store shopping option. SCAN users have told us they love the app and convenience it offers. Unfortunately, the losses we are experiencing prevent us from continuing to make it available in its current state.”

The statement continued, “We’ve made the decision to turn off the app until we can make improvements that will meet the needs of our customers and business. We’ve learned a lot, and we will continue to introduce new digital solutions to streamline the shopping experience for the future.”

[Read more: Wegmans plans to open smaller-format stores

Wegmans did not comment on whether the retailer was offering some app users a gift certificate or some type of "reward". 

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