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ForeSee unveils food, drug retailers that lead in e-retail satisfaction
ANN ARBOR, Mich. — More retail websites this year achieved a "threshold for excellence" on customer experience analytics firm ForeSee's annual Top 100 E-Retail Satisfaction Index.
ForeSee reported that 36-out-of-100 online retailers achieved a satisfaction score of 80 or higher, compared with 28-out-of-100 websites that received the distinction last year. Although Amazon.com topped the list with a 2012 satisfaction score of 89 — up three points from 2011 — many other retailers, particularly retail pharmacies and grocery retailers, earned a high score:
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Following profitable Q3, Cardinal prepares for what may be a challenging FY2013
DUBLIN, Ohio — The recent loss of business from a key specialty pharmacy customer and the continued deluge of generic introductions will represent significant challenges for Cardinal Health in fiscal year 2013 as it approaches the year-end of its fiscal 2012, company executives told analysts during a conference call Thursday morning.